Employment Opportunities

As a Sales Team Leader in the vibrant travel and tourism industry on the Sunshine Coast, you’ll support a team of Sales Consultants to grow their skills, reach their goals and create memorable experiences for our travellers.

If you enjoy sales, love travel and get a kick out of helping people succeed, this could be the role for you.

About Fine Tours Group

Fine Tours Group (FTG) is a technology-enabled travel business operating a portfolio of Australian and New Zealand travel brands. We plan and deliver personalised trips from start to finish, supporting travellers and travel advisors throughout their journey.

Our values, Stay True, Look Beyond, Empower and Band Together, guide how we work with each other and our customers.

We’re growing, and this is a chance to make an impact, develop your leadership skills and join a supportive team that enjoys working together.

About the role

You’ll lead a team of Sales Consultants, working closely with the Sales Manager to support their development and help the team achieve its goals.

This is a permanent, full-time role based on the Sunshine Coast, working 38 hours per week. The roster includes weekend and public holiday coverage as required.

What you’ll be doing

• Lead and support your team, creating a positive environment where people can do their best work.
• Hold regular 1:1s, provide feedback and help consultants work towards their development and performance goals.
• Monitor team targets, conversion rates, and pipeline activity, and identify opportunities to improve results.
• Recognise achievements and encourage the team to share ideas and support each other.
• Help consultants with complex enquiries and customer challenges.
• Work with the Sales Manager and other teams to improve processes and deliver a great customer experience.

What you’ll bring

• A strong sales background and experience working towards targets and KPIs.
• Experience leading, coaching or mentoring others.
• Great communication and relationship-building skills.
• Confidence giving feedback and having constructive conversations.
• Strong organisational skills and the ability to manage competing priorities.
• A practical, solutions-focused approach.
• Confidence using CRMs, sales reporting tools and other digital systems.
• A genuine interest in developing people.
• A passion for travel and creating memorable customer experiences.

Experience in travel or tourism, particularly the Australian inbound market, would be great, but it isn’t essential. If you have strong sales skills and enjoy supporting others, we’d love to hear from you.

Why work with us?

• A base salary of up to $70,000, depending on experience, plus performance-based team commission.
• The opportunity to help shape a growing team and develop your career.
• Ongoing coaching, development and career opportunities across Fine Tours Group.
• Travel industry benefits and opportunities to experience destinations.
• One work-from-home day per week.
• An extra day off to celebrate your birthday.
• A friendly team that supports each other and celebrates the wins.
• A beautiful Sunshine Coast location.

By joining FTG, you will be part of a great bunch of people from all over the world who have come together for a shared purpose: to deliver the very best New Zealand and Australian travel experiences!

Apply now with your CV and a short cover letter explaining why you'd be a great fit for the Fine Tours Group team.

Love travel? Love sales? Why not combine both?

At Fine Tours Group, we're looking for enthusiastic sales professionals to join our growing Sunshine Coast team and help travellers from around the world discover the very best of Australia.

Whether you're already working in travel or looking to bring your sales experience into an exciting new industry, we'd love to hear from you!

About Us

Fine Tours Group is a growing, tech-enabled travel business specialising in personalised travel experiences across Australia and New Zealand.

We're a diverse, passionate team who genuinely love what we do. We work together, share ideas, celebrate achievements and take pride in creating unforgettable experiences for our travellers.

Our values, Stay True, Look Beyond, Empower and Band Together, guide how we work and support each other.

Why Join Us?

• Base salary plus uncapped commission, with potential annual earnings of $70,000–$115,000.
• Enjoy exclusive travel industry benefits and opportunities to experience incredible destinations.
• Work alongside friendly, passionate people who celebrate success together.
• Benefit from structured onboarding, ongoing training and career development opportunities.
• Enjoy one work-from-home day per week.
• Take an extra day to celebrate your birthday!
• Build your career in a beautiful coastal location.

What You'll Be Doing

You'll help travellers create unforgettable Australian holidays, from iconic road trips and coastal escapes to unique experiences and hidden gems.

Your day-to-day will include:

• Designing personalised Australian travel itineraries.
• Connecting with customers to understand their travel dreams and preferences.
• Converting enquiries into bookings and achieving sales targets.
• Building strong relationships with clients, agents and suppliers.
• Managing bookings, amendments and travel documentation.
• Supporting customers throughout their booking journey.
• Collaborating with your team, sharing knowledge and celebrating achievements.

What We're Looking For

We're looking for someone who enjoys connecting with people, loves achieving results and has a genuine passion for travel.

You'll bring:

• Experience in sales, travel, tourism or a customer-focused environment.
• Strong communication and relationship-building skills.
• Motivation to achieve sales targets and KPIs.
• Excellent organisational skills and attention to detail.
• A proactive, solutions-focused attitude.
• Confidence using digital tools and learning new systems.
• A collaborative mindset and willingness to support your teammates.
• A genuine interest in Australia as a travel destination.
• Additional language skills are also an advantage.

Travel consulting experience, particularly in the Australian inbound market, is a bonus but not essential. If you have strong sales skills and a passion for travel, we'd love to hear from you!

The Details

• Location: Sunshine Coast, Queensland
• Employment: Full-time, permanent (38 hours per week)
• Remuneration: Base salary from $57,000, depending on experience, plus uncapped commission. Potential total earnings of $70,000–$115,000 per year.
• Hours: Rotating roster between 7 am and 6 pm, Monday to Sunday, including weekends and public holidays.

Ready for Your Next Adventure?

If you're passionate about travel, enjoy working with people and want to build a rewarding career with a growing travel business, we'd love to meet you!

Apply now with your CV and take the next step in your travel career!

Join the Inside Australia Travel Talent Pool

We’re always on the lookout for passionate people who love travel and want to be part of a purpose-driven, customer-focused team.

Whether your background is in sales, operations, marketing, or another field, if you believe in creating memorable travel experiences and want to grow with a supportive company, we’d love to hear from you!

By submitting an Expression of Interest, you’ll be the first to know when relevant opportunities open up.

Why join us?

• Flexible and hybrid work options
• A passionate and collaborative team culture
• Ongoing training and career growth
• Travel discounts and familiarisation opportunities

Apply now and tell us where you see yourself making an impact!

Love Travel? Join Fine Tours Group as our newest Product Specialist!

Fine Tours Group operates a multichannel strategy, selling travel predominately to international visitors.  Supported by sophisticated technology, our dedicated team of New Zealand travel and tourism specialists offer highly tailored and ready-made tours with bespoke advice. We ensure our customers get the best experience possible. Curating the best experiences for our customers is what drives us, and we are proud to bring New Zealand & Australia to the world!

Our dedicated team of Product professionals provides the Sales team with relevant and useful advice on the products and activities available, ensuring our customers ultimately get the best experience possible.

The Product specialist is responsible for managing products that will meet the needs of the customer and are aligned with the business objectives, as well as managing the products within their portfolio. 

They will support the organisation of supplier and product training to ensure that the sales teams have a sound understanding of our products. The role will build strong relationships with our Marketing and Sales team to ensure customer data is analysed and reviewed to align with the customers demand. 

What you'll do

• Develop strong understanding of New Zealand product portfolio, as well as deep specialist knowledge of identified product areas.
• Manage and review existing products within the portfolio, refreshing where needed to ensure they are aligned with market demands.
• Designing high-value, bespoke itineraries.
• Build relationships with the sales & marketing teams to understand customer feedback and trends.
• Understand financial impacts of products and itineraries to ensure that the products sold are financially sound.
• Ensure the internal system is accurate and product rates are up to date, and supporting with loading when required.
• Support the sales team with queries & ensuring they have the information needed to effectively communicate with customers
• Handle the day to day operational relationships with Suppliers, including collecting and updating H&S information.
• Sourcing rates from suppliers & participating in product updates.

What we're looking for

• Travel and Tourism experience: Minimum two years of experience in NZ Travel Industry, including strong knowledge of New Zealand Tourism Products and experiences.
• Proactive Logic: Commercial common sense with a "find a way" attitude toward logistics and roadblocks.
• Eye for detail: Great attention to detail in data entry, contract management, and system updates.
• Organisational Skills: Advanced time management skills with the ability to prioritize tasks based on Business Impact, Urgency, and Team Requirements.
• Digital Proficiency: Strong understanding of G-Suite and the ability to achieve a strong understanding of our other systems.
• Stakeholder Synergy: Excellence in building and maintaining high-trust relationships with both internal teams and external local vendors/operators
• Team player: An open-minded team player who balances individual targets with the collective goals of the product team.

Why you'll love working with us

• Impact: Play an important role in helping travellers experience New Zealand.
• Team: Work in a friendly, supportive and collaborative environment where wins are celebrated.
• Growth: Real opportunities to learn and develop with a growing business.
• Perks: Hybrid working framework, travel benefits, birthday leave, company social club.

This role is a Full-time position, based in beautiful Wanaka. Training will be provided.

About Fine Tours Group

Fine Tours Group (FTG) is a technology-enabled travel business operating a portfolio of Australia and New Zealand travel brands. We plan and deliver trips end-to-end for travellers and travel advisors, curating bespoke journeys, building multi-stop itineraries, managing bookings, and supporting customers from planning through to travel.

Our values guide everything we do: Stay True, Look Beyond, Empower, and Band Together.

As we enter an exciting growth phase, we are expanding our reach. For you, this is a chance to join a business where your work has a visible impact, you’ll be trusted to act, and you’ll be backed by strong teamwork and clear pathways to grow as we scale.

About the role

Are you passionate about New Zealand travel and delivering high-caliber support to international guests? Do you bring a calm, resourceful approach to problem-solving and operational logistics?

We are seeking an experienced Customer Experience Coordinator to join our team in Wānaka. In this pivotal position, you will play a crucial part in ensuring our international clients have an unforgettable experience in New Zealand. You will be trusted to ensure their itineraries run seamlessly, providing proactive operational support and expert resolution whenever travel plans shift.

This is a permanent full time, 40 hour per week position located in Wānaka. Please note that weekend and public holiday work is required.

Responsibilities

• Champion the customer experience: Serve as a trusted point of contact for international clients, responding to incoming calls and client queries with professionalism and warmth.
• Resolve travel disruptions: Apply sound judgement and quick problem solving to resolve real-time disruptions, turning unexpected delays into smooth, reassuring solutions.
• Coordinate logistics and bookings: Make reservations and review documentation with high accuracy, efficiency, and a strict attention to detail.
• Maintain quality standards: Go beyond basic service delivery to consistently uphold our high standard of guest experience.

What we're looking for

• Deep knowledge about and passion for New Zealand travel.
• Solid background in administration, logistics management, or customer-facing operations.
• Broad IT competencies.
• Exceptional communication and interpersonal skills with a genuine customer-centric approach.
• A clear, level-headed approach when managing time-sensitive situations or travel changes under pressure.
• Strong attention to detail and accuracy.

Why you'll love working with us

• Impact: Play an important role in helping travellers experience New Zealand.
• Team: Work in a friendly, supportive and collaborative environment.
• Growth: Real opportunities to learn and develop with a growing business.
• Perks: Hybrid working framework, travel benefits, free breakfast, birthday leave, company social club.

By joining FTG, you will be part of a great bunch of people from all over the world who have come together for a shared purpose: to deliver the very best New Zealand and Australian travel experiences!

Apply now with your CV and a short cover letter explaining why you’d be a great fit for the Fine Tours Group team.

Summary:

Fine Tours Group - FTG is a tech-enabled travel business with a market opportunity and rapid growth trajectory. FTG operates a multichannel strategy selling travel in New Zealand and Australia. We offer highly tailored and bespoke advice to our customers, ensuring they get the best experience possible. We are proud to bring New Zealand and Australia to the world!

The Marketing Manager, New Zealand is a hands-on market leader accountable for driving the local B2C customer acquisition and growth strategy. Owning the NZ marketing plan, brand application, organic content, and commercial website merchandising, you will turn Group priorities and market insights into high-impact go-to-market strategies.

Working closely with Product and Sales teams, you hold genuine decision-making authority to capture key market opportunities while leading execution through shared specialist capabilities across Performance, Lifecycle, Content, and Digital Experience.

What does the role look like?

• NZ Marketing Strategy & Planning: Develop and own the NZ marketing plan across key markets, products, and seasonality. Prioritise high-value opportunities based on customer, demand, and commercial evidence.
• Product Marketing & Go-to-Market: Partner with Product to turn opportunities into clear customer propositions. Lead integrated campaigns, product launches, and promotions from brief through commercial review.
• Brand, Content & Organic Marketing: Set content, social media, and editorial priorities. Direct organic search (SEO) and AI-discovery content strategies, ensuring brand alignment, accuracy, and commercial relevance.
• Commercial Website & Merchandising: Own commercial priorities across the NZ website portfolio. Direct product prominence, merchandising, and user journeys to optimise conversion rates.
• Performance Analysis & Growth: Monitor inquiries, bookings, sales, and conversion metrics against plan. Gather feedback from Sales and Product to diagnose performance changes and adjust marketing activities accordingly.

What we're looking for

• Experience: 5+ years in integrated marketing, brand strategy, digital content, product marketing, or growth-focused roles. Travel, tourism, or high-consideration consumer goods experience is strongly preferred.
• Commercial Judgement: Ability to translate performance data, customer insights, and product demand into clear commercial actions and campaign strategies.
• Digital & Merchandising Acumen: Strong understanding of organic search, digital acquisition, customer journeys, and web merchandising.
• Integrated Campaign Leadership: Proven track record leading multi-channel campaigns, product launches, and brand initiatives from concept to execution.
• Cross-Functional Leadership: Excellent collaborative skills, capable of guiding shared specialist teams, external agencies, and internal stakeholders without needing to perform every specialist task yourself.

Why you'll love working with us

• Impact: Play an important role in helping travellers experience New Zealand and Australia.
• Team: Work in a friendly, supportive and collaborative environment where wins are celebrated.
• Perks: Hybrid working framework, travel benefits, free breakfast, birthday leave, company social club.

By joining FTG you will be joining a great bunch of people from all over the world who have come together for a shared purpose - to deliver the very best New Zealand and Australian travel experiences!

Summary

Fine Tours Group (FTG) is a technology-enabled travel business operating a portfolio of Australia and New Zealand travel brands. We plan and deliver trips end to end for travellers and travel advisors, curating bespoke journeys, building multi-stop itineraries, managing bookings, and supporting customers from planning through to travel.

FTG is in a growth phase as we expand our reach across New Zealand and Australia. For customers and partners, that means making it easier for more people to experience these destinations through trips that are carefully curated and consistently delivered. For you, it’s a chance to join a business where your work has a visible impact, you’ll be trusted to act, and you’ll be backed by strong teamwork and clear pathways to grow as we scale.

This is an opportunity for an experienced sales professional to combine their expertise with a genuine passion for travel! If this sounds like you then we would love to hear from you!

What does the role look like?

• Building long-term relationships with leisure clients and agents
• Creating tailor-made, once in a lifetime holidays in New Zealand and Australia
• Managing bookings, changes, documentation and policies
• A fast-paced role with a consistent, high quality lead pipeline, allowing you to maximise your earning potential immediately.

This is a full time, 40 hours per week permanent role based in Wanaka. Please note that weekend and public holiday work is required (rostered hours 6am-6pm Monday to Sunday).

Remuneration

• Uncapped earning potential!
• Base salary of $60,000 - $75,000 (depending on experience) plus uncapped commission. Expect total earnings of $80,000 - $115,000 per year as you smash your targets!

What we're looking for

• Experience in travel consulting with strong preference given to inbound travel to NZ and Australia.
• Proven ability to consistently achieve and exceed sales targets.
• Knowledge of New Zealand travel experiences and opportunities.
• Excellent written and verbal communication skills with the ability to build rapport and trust with international clients.
• Confident communicating with clients over the phone, video call and email.
• Highly organised with excellent attention to detail and follow through.
• Confident managing high-value bookings and complex itineraries.
• A genuine passion for travel and creating memorable experiences.
• Resilient and adaptable with the ability to perform well in a fast-paced environment.
• Second language proficiency an asset.

Why you'll love working with us

• Impact: Play an important role in helping travellers experience New Zealand and Australia.
• Team: Work in a friendly, supportive and collaborative environment where wins are celebrated.
• Growth: Tailored learning and development program.
• Perks: Hybrid working framework, travel benefits, free breakfast, birthday leave, company social club.

By joining FTG you will be joining a great bunch of people from all over the world who have come together for a shared purpose - to deliver the very best New Zealand and Australian travel experiences!